Contact Us
JANTO accepts inquiries by e-mail and chat in Japanese, English, Chinese (traditional and simplified), Thai, Indonesian, Korean, German, Spanish, and Russian. Please use the chat icon at the bottom right of the JANTO page to contact us.
- ・Questions about JANTO services (e.g., various optional services)
- ・Inquiry about purchase availability
- ・Check order status and package delivery status
*We usually take 1-2 business days to respond to inquiries. (We are closed on Saturdays, Sundays, and Japanese national holidays.) If you do not receive a reply after the estimated response date, please check your "Junk Mail" or "Trash" folder as well. When we receive your inquiry form, an e-mail will be sent to the e-mail address you entered to acknowledge receipt of your inquiry.
If you do not find the e-mail or other folders, please contact us again.
*Please note that we do not accept inquiries by phone.
