We ship via DHL Express, we recently started using DHL's GoGreen Plus service to reduce CO2 emissions when delivering your products.

We care about the environment, and we care about you, for a greener future. 💚🍃

Shipments we've made to the USA have taken around 6-8 days to arrive so far, we hope this estimate will prove fast enough for you.

If you have any more questions, please contact our support or join our Discord server. :)

If your shipment is stopped at customs, it is likely that customs duties are being calculated or prohibited items are being checked, depending on your order and the destination country. Customs procedures vary from country to country and so does the time it takes to process your order.

In general, customs processing can take several days to several weeks. If tracking information has not been updated for more than two weeks or if you have questions about customs clearance, we recommend that you contact your country's customs office directly.

A customs representative will be able to investigate directly and provide you with detailed information on the current status of your shipment and the progress of the procedure.

While JANTO can provide tracking information for your shipments, we are limited in our ability to provide detailed information on customs procedures and the status of your shipments. While JANTO will assist you in ensuring that your shipments clear customs smoothly, please be aware that the final procedures will be carried out by the customs authorities in your country.

We are very sorry, but we are unable to hand over your parcels at the JANTO's warehouse for security reasons and to protect the privacy of other members. In order to protect the security of your personal information and goods, we do not hand over your products.

At JANTO, security and the protection of your privacy and personal information is our top priority. We appreciate your understanding as we strive to provide a safe and secure service.

We regret to inform you that we do not ship to Japan. We appreciate your understanding.

JANTO does not handle support for the purchase of alcoholic beverages.

If you have any questions or concerns, please feel free to contact us using our contact form.

All orders are generally opened once upon arrival at the JANTO warehouse to check for prohibited items.

This is done to ensure safe international shipping and warehouse security, and to protect the privacy of our customers.

Please note that we cannot ship dangerous products or items restricted by law to overseas destinations, regardless of the method of delivery.

Please click here for a list of prohibited items that cannot be sent overseas.

For information on prohibited items in each country, please click here.

In addition to the above sites, some products may not be shipped depending on the destination country. Please contact your country's customs office for details.

We are sorry, but we are currently unable to ship to countries outside the list of countries supported by JANTO for delivery.

• →Click here for the list of supported countries.

The list of supported countries is a page where you can check the detailed information about the available countries for delivery. By checking in advance whether or not the countries are included in the list, you can confirm whether or not your parcel can be delivered to those countries.

Please note that the list of supported countries may be updated periodically, so please check back regularly for future updates. We hope that your preferred country is included in the list of supported countries, but please be patient in case it is not.

JANTO will conduct an investigation. If, as a result of the investigation, it is determined that the product is eligible for compensation, JANTO will refund the price paid for the product.

Below are detailed instructions and correspondence:
Please keep all products, packing materials, boxes, etc. at the time of arrival. If the product is determined to be eligible for compensation, JANTO will inform you of the subsequent procedures, and you may be asked to provide the product and packing materials that you kept as necessary. JANTO will refund the price for the goods covered by the compensation.

Please contact us using the Contact Us form with your package number and shipping number. We will send you a copy of the documents as soon as they are ready.

• →Click here for the inquiry form.

Please make sure to enter the parcel number and shipping number correctly. If the information entered is incorrect, we may not be able to respond appropriately.

We regret that we are unable to accept changes to shipping addresses or recipients.

Please carefully verify your shipping address and recipient name before placing your order.

Incorrectly entered shipping addresses or payee names may result in product delivery delays or incorrect deliveries due to inaccurate information. To prevent this, please check your order thoroughly before placing your order.

Depending on the shipping company's system, tracking information may not be immediately reflected even after your package has been shipped by JANTO.

It may take some time for the carrier to update the information, so please check your tracking information the day after your package is shipped.

If you still do not see the tracking information the day after the shipment, please contact our customer support with your package number or tracking number using the Contact Us form.

We understand that taking the time to check the status of your shipment may cause you some inconvenience, but we will make every effort to provide a smoother service by coordinating information with the shipping company.

If you have any other questions or concerns, please let us know at any time. We hope you will continue to use JANTO. Thank you for your cooperation.

Thank you for your understanding. We try to respond promptly and inform you of the results of our investigation and compensation.

The time frame for investigation and compensation varies depending on the nature of the case, but we will respond as quickly as possible.

JANTO is committed to responding accurately and quickly to earn your trust. If you encounter any problems, please let us know using our contact form. We hope you will continue to use JANTO as we strive to enhance your satisfaction. Thank you very much for your cooperation.

Generally, an “absence slip” is left when the recipient is not at home.

We apologize for the inconvenience, but we ask that the recipient request the delivery company to redeliver the package by himself/herself.

Please note that if you do not request re-delivery, your parcel will be returned to us.
In addition, we recommend that you request re-delivery as soon as possible, as there may be a time limit on the storage of the parcel at your local delivery office.

A quick response will help the redelivery process go smoothly, so we would appreciate it if you could respond as quickly as possible.

We are sorry, but we do not accept your shipping date preference. Thank you for your understanding.

If your package is returned, it will be sent back to the JANTO's warehouse and then registered in My Page with a new package number.

If you wish to have your parcel shipped to the destination again, please pay the shipping-related fees from My Page. However, please note that return shipping fees may apply depending on the delivery method.

Please refer to My Page for detailed information on costs and procedures for return and reshipment, or contact us using the Contact Us form if you have any questions. We appreciate your understanding and cooperation.

We cannot accept addresses and recipient names written in Chinese or Chinese characters, as the delivery documents are printed in English only.

Please make sure to fill in the correct address in English when delivering your package. Please be assured that we will be able to deliver your parcel without any problems as long as the address is written correctly.

We recommend that you check your country's post office website for the correct way to write your address in English. We appreciate your understanding and cooperation.

Products such as nail polish and perfume are combustible and cannot be shipped internationally. To check if a product is a prohibited item or not, please visit our Prohibited Items page.

Please click on the following link for information on universally restricted items.

• →Prohibited Items for All Countries

To ensure safe delivery, please avoid shipping flammable or prohibited items. If you have any questions, please contact us or check the relevant page. Thank you for your cooperation.

JANTO does not handle pharmaceuticals.