alt Inc.

[Chief Executive Officer] Kazutaka Yonekura [Address] Shin Roppongi Building, 7-15-7 Roppongi, Minato-ku, Tokyo 106-0032, Japan

Phone: 03-6455-4677

Or contact us using the Contact Form

Purchase support service and delivery service

Merchandise Charges: Charges for merchandise when a customer purchases merchandise. Or, any additional product-related charges incurred after the purchase is completed.

Shipping charges: Charges for shipping from Japan to overseas.

Details are listed on the Service Charges.

Sales tax: Sales tax charged by the seller (only when necessary).

Insurance: Insurance rates quoted by each shipping company (only when necessary).

Other Optional Service Fees: Heavy packing fee, special packing fee, etc.

Details are listed under Service Charges.

[Payment Methods]

PayPal, Alipay, and WeChat Pay are accepted.

Please refer to the Payment Methods page for details.

[About fees]

Please pay the various fees when you purchase products through our service.

Please refer to the Fees page for the amount of fees.

You can check the movement of your parcels delivered to our warehouse on "My Page".

We accept shipments that can be handled in accordance with our Terms of Use.

We do not accept cancellations.

All costs related to the following are the responsibility of the user.

• If the package is returned to our warehouse because the recipient fails to receive it within a certain period of time due to absence of the recipient: shipping and insurance costs for reshipment.
• In the event that a package is returned to our warehouse due to the recipient's refusal to receive it: shipping and insurance fees for resending the package.

As stipulated in Article 9.2 of the "Terms of Use," we shall not be liable for any inquiries, claims, liability for defects, liability for nonconformity to contract, or any other claims relating to the contents of goods, etc. received.

• This service is operated based on the goodwill of the user.
• All other terms and conditions are subject to the "Terms of Use". By using our service, you are deemed to have agreed to the "Terms of Use".