About fee
What are all the fees involved in using JANTO?
The following is a detailed explanation of the fees you will pay when you use JANTO.
➡ The price of the product (including consumption tax)
Other fees:
- ➡ International shipping charges
- ➡ Other tax-related fees
We strive to provide a transparent and easy-to-understand fee structure for our customers. If you have any questions, please feel free to contact us. We will do our best to support your satisfaction. We look forward to working with you!
What happens to my payment if the product in order is unavailable?
If the requested product was not available during the purchase process at the requested shopping site, the following refunds will be processed.
In the case of PayPal payment:
We will cancel the PayPal credit limit.
In the case of other payment methods:
We will refund the full amount.
However, please note that it may take some time for the refund to be reflected in your account.
In the case of JANTO points:
The full amount will be refunded as your point balance.
Refunds will be processed in a prompt and courteous manner. However, please understand that it may take some processing time for each payment service to process your refund.
If you have any questions or concerns, please do not hesitate to let us know. We will do our best to assist you in providing a smooth shopping experience for you.
Will I be charged consumption tax?
Most of our products include tax, so we generally do not charge consumption tax separately from the product price.
However, please understand that in some cases, we may ask you to pay the consumption tax.
If you have any questions, please do not hesitate to contact us. With your understanding and cooperation, we aim to provide reliable services. If you have any questions, please feel free to let us know. Thank you.
Will I have to pay customs duty on this order?
The amount of customs duty is determined by the type of baggage, the product, and the declared value of the contents (whether or not it is below the duty-free limit).
Therefore, some shipments may or may not be subject to customs duty. The presence or absence of customs duty and the rate of customs duty will depend on the destination country of your shipment.
Customs duties are not included in the fees for services provided by JANTO. Please note that you will be responsible for any additional charges related to customs duties.
It is important for customers to have detailed information regarding customs duties when using JANTO.
We are committed to providing attentive support for your satisfaction. Thank you for your cooperation.
How do I pay for customs duties, if any?
Some products may incur customs duties. Customs duties vary from country to country, but are generally paid in cash upon receipt of the package.
Customers are responsible for payment of customs duties and customs clearance procedures. Sorry, but we are not able to pay customs duties or handle customs clearance on your behalf.
For detailed information on customs duties, it is important that customers confirm in advance the customs regulations and clearance procedures of the destination country. If you have any questions or concerns, please do not hesitate to contact us. We will do our best to provide a smooth service for our customers. Thank you very much for your cooperation.
