About Payment
What payment methods do you accept?
Various payment services and JANTO points are available.
- →Click here for more information about payment methods.
I cannot make a payment via PayPal.
If you are having trouble making a payment at JANTO through PayPal, please check the following main possible causes.
- The credit card registered in your PayPal account may be restricted or over its credit limit. Please double-check your credit card usage.
- If PayPal's server is overloaded due to heavy access, an error message may appear. In this case, please wait a few minutes and try again.
- If the address registered with PayPal and the delivery address of the package shipped from JANTO are different, PayPal may not authorize the payment. Please make sure that both addresses match.
- If you are using Internet Explorer, please try again with Google Chrome or Firefox.
If you are still unable to make a payment after checking the above, please contact PayPal customer support to let them know that you would like to make a payment through JANTO. Please contact us as soon as possible so that our customer support can provide you with more detailed assistance.
When do forex rates change?
As a general rule, JANTO changes the exchange rate based on the market rate at 19:00 Japan time. (5:00 EST).