About Payment

Q

What payment methods do you accept?

Various payment services and JANTO points are available.

  • →Click here for more information about payment methods.
Q

I cannot make a payment via PayPal.

If you are having trouble making a payment at JANTO through PayPal, please check the following main possible causes.

  1. The credit card registered in your PayPal account may be restricted or over its credit limit. Please double-check your credit card usage.
  2. If PayPal's server is overloaded due to heavy access, an error message may appear. In this case, please wait a few minutes and try again.
  3. If the address registered with PayPal and the delivery address of the package shipped from JANTO are different, PayPal may not authorize the payment. Please make sure that both addresses match.
  4. If you are using Internet Explorer, please try again with Google Chrome or Firefox.


If you are still unable to make a payment after checking the above, please contact PayPal customer support to let them know that you would like to make a payment through JANTO. Please contact us as soon as possible so that our customer support can provide you with more detailed assistance.

Q

When do forex rates change?

As a general rule, JANTO changes the exchange rate based on the market rate at 19:00 Japan time. (5:00 EST).