About My Page
How do I know the status of my order?
You can check the status of your orders and shipments by going to My Page Shopping Information or Baggage Information.
Please log in to My Page to view your order history, shipping status, and other detailed information.
If you have any questions or concerns, please contact JANTO staff using the Contact Us form. We will be happy to answer your questions.
You can log in to My Page and access the inquiry form from the following links.
If you have any questions, please feel free to contact us. Thank you for your cooperation.
Can I get a receipt?
JANTO is a proxy service agent and cannot issue official receipts for your purchases. However, we will prepare a document (in English) stating the amount charged to you.
The procedure for obtaining the requested documentation is as follows
- Go to the “Package Information” page of My Page.
- Click on the “Shipping Information” tab.
- Select the parcel number for which you would like to create a document.
- Click on “Export to PDF”.
Please note that you can only download the PDF output data from your computer.
If you have any other questions or requests, please let us know using the Contact Us form.
Can I change the settlement currency?
You can change the settings of the payment currency registered in JANTO by following the steps below.
- Log in to My Page.
- Click on “Change Member Information”.
- Select your preferred payment currency from the “Payment Currency” pull-down menu at the bottom of the page.
- After confirming the selected payment currency, click the “Change” button to complete the setting.
Please note the following
- The currencies that can be selected vary depending on the various payment methods.
- Please note that if no payment method is selected, the Payment Currency field will not appear.
If you have any questions or concerns about the procedure, please contact us using the Contact Us form. We look forward to your continued use of JANTO.
Will I be notified when my package is delivered from the JANTO's warehouse?
We will contact you by e-mail when the delivery process is complete. At this time, we will also provide you with a shipping number.
The shipping number is important information for tracking your package, so please be sure to check it. The shipping number allows us to track the current location and estimated delivery date of your parcel.
If you do not receive an email notification that your package has been delivered, or if you have any other questions, please let us know using the Contact Us form.
We sincerely hope that your package will reach you safely.
How can I cancel my membership?
You can cancel your membership from the “ Account management” page.
Click the “Delete Account” button on the “Member Information Management > Account Management” page, and a confirmation dialog box will appear.
If you agree to the confirmation items for account deletion, please click the “Delete” button.
